Delivery / Shipping

Payment and shipping

The following conditions apply:

Shipping conditions

Goods are delivered domestically (within Germany) and to the following countries: Austria, Switzerland.

Shipping costs (including the legal rate of VAT)

Domestic deliveries (Germany): 

We calculate the shipping costs with a flat rate of € 4.50 per order.

From an order value of € 20.00 € we deliver at no charge.

Deliveries abroad:

We calculate the shipping costs for other countries with a flat rate as follows:

Austria:
flat rate of € 10.50
From an order value of € 30.00 we deliver to Austria at no charge.

Switzerland:
flat rate of CHF 15.00
From an order value of CHF 150.00 we deliver to Switzerland at no charge.

Delivery of download products:
 
There is no shipping cost for download products (digital content which is not supplied on a physical data carrier).

Download products are sent to you as a file via email within 48 hours of the closure of contact (for agreed advance payment, after your payment was transferred).

Delivery dates

Provided no other deadline is stated in the respective quote, the goods shall be delivered inland (Germany) within 2 - 4 days, for deliveries to other countries, within 3 - 5 days after closure of contact (for agreed advance payment, after your payment was transferred).
Please note that there are no deliveries on Sundays or public holidays.
If you have ordered products with different delivery dates, we will send the goods in one shipment unless we have made differing arrangements with you. In this case, the delivery time is determined by the product in your order with the longest delivery time.

Accepted payment methods

-  Advance payment by bank transfer
-  Payment via PayPal 
-  Payment via PayPal Express
-  Payment via PayPal (credit card, direct debit, invoice if applicable)
-  Payment by installments (via PayPal)
-  Payment via paydirekt
-  Payment on account
-  Payment on account (via Klarna)
-  Payment by installments (via Klarna)
-  Payment via Klarna Checkout (Klarna invoice, Klarna installments, immediate payment, credit card, direct debit)

Further details about payment

Payment via invoice is only possible for authorities and public institutions.

The invoice amount must be cleared by payment of the invoice within 30 days.

Payment via Klarna Checkout
In cooperation with Klarna, we offer the following payment options. Payment is made to Klarna in each case:

• Klarna invoice: Payable within 14 days from the invoice date. The invoice is issued when the goods are shipped and sent to you via email. You can find the invoice conditions here.
• Klarna installments: With the finance service from Klarna, you can pay for your purchase in flexible, monthly installments of at least 1/24 of the overall amount (however at least 6.95 EUR). You can find more information about the Klarna installments payment option, including the general terms and conditions and the European standards information here.
• Immediate transfer
• Credit card (Visa/ Mastercard)
• Direct debit

The payment options are offered as part of Klarna Checkout. You can find more detailed information and the conditions of use for Klarna Checkout here. You can find general information about Klarna here. 
Klarna treats personal data in line with the applicable data protection regulations and according to the information in Klarna’s privacy policy.

You can find information about the payment methods here.
If you have any questions, simply use our contact form.