You can return ordered goods to W6 WERTARBEIT within the revocation period (see Help – Cancellation policy).
- You are welcome to enclose a detailed error description with your return. However, this is not mandatory.
- Please use our form for the revocation of the purchase contract.
Of course you can also exercise your revocation in any other way using an Express Declaration, as it has been explained in the revocation instruction.
Our return address:
Widerruf / Retouren DE (means revocation / returns and helps the faster processing)
Complaints or warranty claims after the return period.
If you only notice a defect of your product after the returns period, please first check the manual for possible remedies, or check in our shop under the Help section. If the problem cannot be fixed using the manual or the Help section in the shop, please contact us at W6 Wertarbeit directly by sending an email to firstname.lastname@example.org, via our contact form under the Service heading or by phone (+49) 05109 - 5636380. Depending on the type and scope of the defect, it may be sufficient for us to send you a replacement part to guarantee a quick repair. If the defect is more than minor damage, please contact us via our contact form, email, to discuss the next steps.
Delivery damaged / transport damage
In rare cases, the shipment may become highly damaged during transport, e.g. improper transportation. If the packaging is clearly severely damaged on the inside and outside, you can refuse to accept the package from the carrier.
If you accept the package, it may be wise to check the contents for completeness and function, for instance.
If you have any questions or are unsure, please contact your W6 WERTARBEIT customer service team with confidence at email@example.com.
Once the damaged delivery has been returned to us and checked over, you may have the following options:
- An exchange (new delivery of your product)
- or a refund of the purchase price.
Complaint about a delivery
We are sorry that you have a reason to complain. As each of these queries must be processed individually, we ask you to get in touch with us. To allow your query to be processed as quickly as possible, please provide your order and/or customer number, please contact us by sending an email to firstname.lastname@example.org, via our contact form under the Service heading or by phone (+49) 05109 - 5636380.
We recommend that you continue to store the original packaging, even after the 1-month return period. This keeps your complaint case secure for the return journey. The consumer is entitled to check / use the product during the withdrawal period. If this use goes beyond the extent required for testing the product and leads to a loss of value of the product, there is a claim for compensation for this.